Reference: HA014
Winelands
Remuneration will be market related.
The candidate must either be a South African citizen or possess valid legal documentation authorizing them to work in South Africa. All references must be contactable.
JOB DESCRIPTION – Restaurant Manager
Position Summary:
The restaurant manager’s responsibilities include maintaining revenue, profitability, and quality goals. You will ensure efficient restaurant operation and maintain high production, productivity, quality, and customer service standards.
The candidate must be able to work rapidly while maintaining attention to detail, multitask, have good supervisory skills, good communication skills, and the ability to promote sales. The candidate must also have teaching and motivational skills, be able to work flexible hours, public holidays and weekends, and own transport, which is a requirement.
Key Duties and Responsibilities:
The candidate must:
- Exhibit an excellent service attitude and be willing to go out of their way to accommodate the guests and exceed their expectations.
- Be flexible and able to adjust to meet the changing needs of guests.
- Maintain a level of professionalism and communicate effectively.
- Show enthusiasm for the job, the restaurant and the hotel.
- Be considerate, patient and willing to help fellow employees.
- Have a good self-image and be able to command the respect of the employees.
- Be able to tolerate pressure and work calmly and efficiently during busy times.
- Handle guest complaints according to policies and procedures.
- Possess the highest work ethics, personal morals and honesty beyond reproach.
- Train, supervise, counsel and discipline outlet staff for the efficient operation of the outlet.
- Organize and conduct pre-shift and departmental meetings, communicating pertinent information to the staff, such as menus and special requests.
- Schedule and direct staff in their work assignments.
- Interact positively with customers.
- Resolve problems to the satisfaction of involved parties.
- Answer telephones in a clear voice, coordinate and document reservations.
- Organize special events in the restaurant.
- Maintain good relationships with all departments and attend relevant meetings.
- Move throughout the facility and kitchen areas to visually monitor and take action to ensure food quality and service standards are met.
- Verify temperatures, judge products’ appearance and taste, and check preparation methods to determine quality. Give guidance toward improvement and make necessary adjustments for consistency.
- Maintain profitability of outlet to support overall hotel operation.
- Control payroll and equipment costs (minimizing loss and misuse).
- Ensure par stock levels are maintained by calculating inventory, ordering and retrieving supplies and stocking shelves by stooping, bending, lifting heavy articles and reaching overhead.
- Evaluate the cost-effectiveness of all aspects of the operation. Develop and implement cost-saving and profit-enhancing measures.
- Utilise computer to accurately charge customers, create forecast and revenue reports and write correspondence.
- Ensure that all standards and hotel cash handling procedures are met.
- Ensure adequate staffing levels for anticipated business during shift.
- Maintain cleanliness of all outlets.
- Solicit feedback from guests concerning food, beverages, service and improvement.
Knowledge and Abilities:
- Excellent customer service skills
- Commercial awareness
- Flexibility
- Good interpersonal skills
- Communication skills
- Problem-solving skills
- Organizational skills
- Teamwork skills.
- Time management
The application deadline is 7 February 2025. Please email your CV, a recent image of yourself, and a cover letter to CV@HeritageMG.co.za with the reference HA014 in the subject line. If you do not hear back from us within two weeks, your application has been unsuccessful.