Terms of Use

Introduction

We respect your privacy and take it seriously. We are Heritage Management Group (Pty) Ltd. Registration number (2008/013569/07). This policy describes how we collect, store, use, and protect your personal information. It also describes your choices regarding our use of your personal information and how you can access and update this information.

Audience

This policy applies to you if you:

  • Are a visitor to our website;
  • Contact or communicate with us via our website;
  • Submit responses to job specifications, surveys or polls; provide feedback; rate companies or make available any other content; or
  • Opt-in to marketing communication.

Personal information

Personal information includes:

  • Certain information that we collect when you visit our website;
  • Certain information is collected when you correspond with us;
  • Certain information collected on submission and;
  • Optional information that you provide to us voluntarily;

but excludes:

  • Information that has been made anonymous so that it does not identify a specific person;
  • Permanently de-identified information that does not relate or cannot be traced back to you specifically;
  • Non-personal statistical information collected and compiled by us; and
  • Information you have provided voluntarily in an open, public environment or forum, including any blog, chat room, community, classifieds, or discussion board (because the information has been disclosed in a public forum, it is no longer confidential.

Common examples

Common examples of the types of personal information which we may collect and process include your:

  • Identifying information – such as your name, date of birth, or identification number of any kind;
  • Contact information – such as your phone number or email address;
  • Address information – such as your physical or postal address or
  • Demographic information – such as your gender or marital status.

Sensitive personal information

Depending on the goods or services that you require, we may also collect sensitive personal information, including your:

  • financial information – such as your bank account details;
  • sensitive demographic information – such as your race or ethnicity;
  • medical information – such as information about your physical or mental health;
  • sexual information – such as information about your sex life or sexual orientation;
  • criminal information – such as information about your commission or alleged commission of any offence or about any related legal proceedings;
  • employment information – including your membership in a trade union and
  • beliefs – including your political or religious beliefs.

Acceptance and Changes

You must accept all the terms of this policy when you contact us for any of our services. If you do not agree with anything in this policy or changes made to it, you may not use any of the services. We will notify you of any changes by placing a notice prominently on the website or by email detailing the changes we have made and indicating the date that they were last updated. If you continue to use the website or our goods or services following notification of a change to the terms, the changed terms will apply to you, and you will be deemed to have accepted those updated terms.

You may not access our website or use our services if you are younger than 18 years old or do not have the legal capacity to conclude legally binding contracts. We may change the terms of this policy at any time by updating this web page and notifying you of any changes.

Collection

Once you email or contact us on our website, you will no longer be anonymous to us. You will provide us with certain personal information.

This personal information might include:

  • your name and surname;
  • your email address;
  • your contact number;
  • your ID number;
  • your employment equity status (ethnicity, gender and disabilities);
  • your postal address or residential address;
  • your driver’s licenses;
  • your education details;
  • your employment history;
  • your skills;
  • your career status (availability), your searchability;
  • your company name, company registration number, and VAT number; your username and password.

We will use this personal information to fulfil your account and provide additional services and information to you as we reasonably think appropriate and for any other purposes set out in this policy.

On order or request

When you request our services, you will be asked to provide us with additional information on a voluntary basis (services information).

From browser

We automatically receive and record Internet usage information on our server logs from your browser, such as your Internet Protocol address (IP address), browsing habits, click patterns, version of software installed, system type, screen resolutions, colour capabilities, plug-ins, language settings, cookie preferences, search engine keywords, JavaScript enablement, the content and pages that you access on the website, and the dates and times that you visit the website, paths taken, and time spent on sites and pages within the website (usage information). Please note that other websites visited before entering our website might place personal information within your URL during a visit, and we have no control over such websites. Accordingly, a subsequent website that collects URL information may log some personal information.

IP ADDRESSES AND COOKIES

We may collect information about your computer, including (where available) your IP address, operating system and browser type, for system administration and statistical purposes.

For the same reason, we may obtain information about your general internet usage by using a cookie file that is stored on your computer’s hard drive. Cookies contain information that is transferred to your computer’s hard drive. Our computer server will recognise the cookie when revisiting the website and inform us about your last visit. They help us improve the website and deliver a more personalised service. They enable us:

  • to estimate our audience size and usage pattern;
  • to store information about your preferences, and so allow us to customise the website according to your individual interests and make your usage of the website more enjoyable; and
  • to speed up your searches.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting, you may be unable to access certain parts of the website.

When you visit our website, we may place small text files called ‘cookies’ on your device. These files do not contain personal information but a personal identifier allowing us to associate your personal information with a certain device. These files serve some useful purposes for you, including:

  • granting you access to age-restricted content;
  • tailoring our website’s functionality to you personally by letting us remember your preferences;
  • improving how our website performs;
  • allowing third parties to provide services to our website and
  • helping us deliver targeted advertising where appropriate in compliance with the applicable laws.

Web beacons

Our website may contain electronic image requests (called a single-pixel GIF or web beacon request) that allow us to count page views and access cookies. Any electronic image viewed as part of a web page (including an ad banner) can act as a web beacon. Our web beacons do not collect, gather, monitor, or share any of your personal information. We merely use them to compile anonymous information about our website.

Optional details

You may also provide additional information to us on a voluntary basis (optional information). This includes content or products that you decide to upload or download from our website or when you enter competitions, take advantage of promotions, respond to surveys, order certain additional goods or services, or otherwise use our website’s optional features and functionality.

Recording calls

We may monitor and record any telephone calls you make unless you specifically request us not to.

Purpose for collection

We may use or process any services or optional information you provide to us for the purposes that you indicated when you agreed to provide it to us. Processing includes gathering your personal information, disclosing it, and combining it with other personal information. We generally collect and process your personal information for various purposes, including:

  • services purposes – such as collecting requests for and providing services, this may include using your ID number to run a background check on you;
  • marketing purposes – such as pursuing lawful related marketing activities;
  • business purposes – such as internal audit, accounting, business planning, joint ventures, disposals of business, or other proposed and actual transactions; and
  • legal purposes – such as handling claims, complying with regulations, or pursuing good governance.

We may use your usage information for the purposes described above and to:

  • remember your information so that you will not have to re-enter it during your visit or the next time you access the website;
  • monitor website usage metrics such as total number of visitors and pages accessed; and
  • track your entries, submissions, and status in any promotions or other activities in connection with your usage of the website.

Consent to collection

We will obtain your consent to collect personal information:

  • in accordance with applicable law;
  • when you provide us with any information.

Use

Our obligations

We may use your personal information to fulfil our obligations to you.

Messages and updates

We may send you administrative messages and email updates about the website. In some cases, we may also send you primarily promotional messages. You can choose to opt out of promotional messages.

Disclosure

Sharing

We may share your personal information with:

  • Other divisions or companies within the group of companies to which we belong provide joint content and services like customer support to help detect and prevent potentially illegal acts and violations of our policies and to guide decisions about our products, services, and communications (they will only use this information to send you marketing communications if you have requested their goods or services);
  • An affiliate, in which case we will seek to require the affiliates to honour this privacy policy;
  • Our service providers under contract help provide certain services or help with parts of our business operations, including fraud prevention, bill collection, marketing, and technology services (our contracts dictate that these service providers only use your information in connection with the services they supply or services they perform for us and not for their benefit);
  • Credit bureaus to report account information, as permitted by law;
  • Banking partners as required by credit card association rules for inclusion on their list of terminated merchants (if you utilise the services to receive payments and you meet their criteria);
  • recruiting agencies; and
  • other third parties who provide us with relevant services where appropriate.

Regulators

We may disclose your personal information as required by law or governmental audit.

Law enforcement

We may disclose personal information if required:

  • by a subpoena or court order;
  • to comply with any law;
  • to protect the safety of any individual or the general public, and
  • to prevent violation of our customer relationship terms.

No selling

We will not sell personal information and will not disclose it to anyone except as provided in this privacy policy.

Marketing purposes

We may disclose aggregate statistics (information about the customer population in general terms) about the personal information to advertisers or business partners.

Employees

We may need to disclose personal information to our employees who require it to do their jobs. These include responsible management, human resources, accounting, audit, compliance, information technology, or other personnel.

Change of ownership

If we undergo a change in ownership, a merger with, acquisition by, or sale of assets to another entity, we may assign our rights to the personal information we process to a successor, purchaser, or separate entity. We will disclose the transfer on the website. If you are concerned about your personal information migrating to a new owner, you may request that we delete your personal information.

Security

We take the security of personal information very seriously and always do our best to comply with applicable data protection laws. Our hosting company will host our website in a secure server environment that uses a firewall and other advanced security measures to prevent interference or access from outside intruders. We authorise access to personal information only for those employees who require it to fulfil their job responsibilities. We implement disaster recovery procedures where appropriate.

Accurate and up-to-date

We will keep the personal information we collect as accurate, complete, and up-to-date as necessary for the purposes defined in this policy. We request that you update your personal information via email. You can review or update any personal information we hold on you by emailing or phoning us. Please note that to protect you better and safeguard your personal information, we take steps to verify your identity before granting you access to your account or making any corrections to your personal information.

Retention

We will only retain your personal information for as long as it is necessary to fulfil the purposes explicitly set out in this policy unless:

  • retention of the record is required or authorised by law; or
  • you have consented to the retention of the record.

During the retention period, we will continue to abide by our non-disclosure obligations and will not share or sell your personal information.

We may retain your personal information in physical or electronic records at our discretion.

Transfer to another country

We may transmit or transfer personal information outside of the country in which it was collected to a foreign country and process it in that country. Personal information may be stored on servers outside the country in which it was collected in a foreign country whose laws protecting personal information may be more relaxed than those in the country in which it was collected. You consent to us processing your personal information in a foreign country whose laws regarding processing of personal information may be less stringent.

Updating or removing

You may correct or update the personal information you submitted to us by contacting us by phone or email.

Limitation

We are not responsible for, give no warranties, or make any representations about the privacy policies or practices of linked or third-party websites.

Enquiries

If you have any questions or concerns about this privacy policy or how we handle personal information, please email us at info@HeritageMG.co.za.